Current Openings
Employment Opportunity
Customer Service Representative (Admin Tech I)
Part-Time (Non-Exempt)
Typical Hours: 10:00 am - 2:00 pm
$16.38 - $23.38 per hour
CapPERS, EAP, Time-Off Benefits
Part-Time (Non-Exempt)
Typical Hours: 10:00 am - 2:00 pm
$16.38 - $23.38 per hour
CapPERS, EAP, Time-Off Benefits
Application Instructions
You may apply completely online by selecting the below "Apply Online" button. Or, you may download all appropriate documents (select the "Downloadable Job Flyer, Application, and Supplemental Application" tab below), complete, and submit online by clicking "Upload Documents" button below (please submit all required documents as one file).
*Please view complete job description and instructions before applying.*
*Please view complete job description and instructions before applying.*
If you would like to apply in person, by email, or by mail, please select the "Downloadable Job Flyer, Application, and Supplemental Application" tab below or visit our office.
Job description
Summary:
Under the general direction of the Administrative Services Manager, the Administrative Technician I performs a variety of routine customer service functions, billing functions, clerical and administrative support functions, delinquent accounts functions, and accounts receivable functions. The Administrative Services Manager will assign some or all of the essential and secondary duties listed below to Administrative Technician I personnel, as deemed appropriate and necessary.
Under the general direction of the Administrative Services Manager, the Administrative Technician I performs a variety of routine customer service functions, billing functions, clerical and administrative support functions, delinquent accounts functions, and accounts receivable functions. The Administrative Services Manager will assign some or all of the essential and secondary duties listed below to Administrative Technician I personnel, as deemed appropriate and necessary.
Essential Duties and Responsibilities:
Responsibilities and duties may include, but are not limited to, the following:
Responsibilities and duties may include, but are not limited to, the following:
- Responds to customer requests in person or by telephone, mail, e-mail, or fax to initiate, add, or terminate water service accounts; explains billing practices and rates; processes turn-on and turn-off requests, new and transfer accounts, and service orders.
- Receives and applies payments to customer accounts received in person or through the mail.
- Generates service orders for field staff.
- Prepares and posts account service, comments, and payment data to customer records by computer.
- Assists with collection process by following up with letters in an effort to make collections, and prepares and files liens with the County.
- Runs reports on accounts that have liens, tracks liens in spreadsheets and maintains lien release records, prepares and submits lien releases to County.
- Orders and maintains supplies for the office, and prepares requisitions for miscellaneous items as assigned and in adherence with District’s purchasing policy.
- Performs a wide variety of clerical tasks, including typing letters, memos, data entry, maintaining files, scanning files, picking-up and dropping off mail at post office, and sorting mail for distribution to District personnel.
- Answers and directs calls to appropriate District staff; answers a broad range of general information questions about District programs, policies, and procedures.
- Performs routine administrative activities in support of various departments, which may include developing and updating a variety of databases and ability to perform complex mailing distributions.
- Schedules community center rental, including updating the calendar, preparing invoices, compiling deposit checks and insurance, creating and closing rental accounts, refunding deposit checks, keeping track of expiration dates on insurance.
- Operates a variety of office equipment including copier, fax machine, adding machine, postage meter, and scanner; utilizes various computer applications and software packages; maintains and generates reports.
- As assigned, assists with designs of exhibits or similar materials, creates text and graphic layouts of internal and external communication pieces and collateral materials, including pamphlets, flyers, fact sheets, brochures, invitations, and giveaway/collateral materials.
- Reads, understands, and ensures compliance with the District’s safety policies; attends safety meeting as required; reports all accidents, violations, or infractions to supervisor.
- Participates in cross-training and provides backup to other department staff.
- Regular attendance at worksite.
- Performs related duties and responsibilities as required.
Certificates, Licenses, Registrations
- Possession of, and the ability to maintain, a valid California Driver’s License with a satisfactory driving record is required.
- Possession of, and the ability to maintain, current driver’s insurance is required.
Education and/Or Experience
- High school diploma, or equivalent.
- Minimum of two (2) years related experience, or training and education, or a combination of training and education necessary to meet the minimum requirement.
- Completion of, or ability to complete within one year of appointment, either six (6) semester units or eight (8) quarter units of coursework in communications, customer service principles, accounting, or computer technology at an accredited college or university, or ninety (90) contact hours of instruction in customer service principles, accounting, or computer technology at a recognized vocational or adult school, or an equivalent program of instruction acceptable to the District.
- Experience in customer service functions in a government or public utility setting is highly desirable.
Qualification Requirements
The requirements listed below are representative of the knowledge, skill and/or ability required.
KNOWLEDGE OF:
ABILITY TO:
TYPICAL PHYSICAL DEMANDS:
The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE OF:
- Modern customer service techniques, practices, and principles; techniques for dealing with delinquent accounts.
- Modern office procedures, methods, and equipment, including computers, software applications such as word processing, spreadsheets, statistical databases, and automated accounting systems.
- Cash handling techniques.
- General business mathematics and calculations.
- Correct English usage, including spelling, grammar, and punctuation.
- District personnel rules and policies.
- Principles and methods of business correspondence, recordkeeping, and filing.
ABILITY TO:
- Provide tactful and courteous service to the public.
- Resolve complaints in a calm and effective manner.
- Perform mathematical calculations accurately and quickly.
- Respond to requests for information from the public and other departments in an accurate and timely manner.
- Explain District policies and procedures to customers.
- Work under steady pressure with frequent interruptions.
- Work independently in the absence of close supervision.
- Understand and carry out oral and written instructions.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain cooperative working relationships with those contacted within the course of work.
TYPICAL PHYSICAL DEMANDS:
The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- On a continuous basis, sit at a desk and in meetings for long periods of time.
- Use a computer for long periods of time.
- Write or use keyboard to communicate through written means.
- Perform simple grasping and fine manipulation of objects.
- Travel occasionally by automobile in conducting District business.
- Occasionally travel by airplane in conducting District business.
- Regularly required use of hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
- The employee frequently is required to sit.
- Occasionally required to stand, walk, stoop, kneel, crouch or crawl.
- Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Application Procedure/Filing Deadline
A Phelan Piñon Hills Community Services District employment application is required, no exception. Supplement application and questionnaire are also required.
Filing Deadline: Wednesday, March 4, 2019, at 5:00 p.m.
NOTE: The Phelan Piñon Hills Community Services District reserves the right to modify the filing deadline as necessary.
The following schedule will be utilized. The Phelan Piñon Hills Community Services District reserves the right to modify the schedule as necessary.
Applications can be mailed, turned in in person at the District Office, completed online, or emailed to: kward@pphcsd.org
NOTE: If you email your application, and do not receive confirmation it was received, then we may not have received it; always call when in doubt.
Filing Deadline: Wednesday, March 4, 2019, at 5:00 p.m.
NOTE: The Phelan Piñon Hills Community Services District reserves the right to modify the filing deadline as necessary.
The following schedule will be utilized. The Phelan Piñon Hills Community Services District reserves the right to modify the schedule as necessary.
- March 4, 2019, by 5:00 p.m. Applications Due
- March 8, 2019 Applicant Testing
- March 13, 2019 Interviews
- March 27, 2019 Potential Start Date
Applications can be mailed, turned in in person at the District Office, completed online, or emailed to: kward@pphcsd.org
NOTE: If you email your application, and do not receive confirmation it was received, then we may not have received it; always call when in doubt.
Recruitment Process
HOW TO APPLY: Applications, Supplemental Application, and Supplemental Questionnaire, must be filled out completely, and must clearly show that the qualification requirements are met. A resume will not be accepted in lieu of the official application form. All statements are subject to investigation and verification. Applications, and attached supplemental questionnaire, must be received in the Human Resources Department no later than the filing deadline date listed on this announcement. Applications postmarked on the filing deadline and received after the deadline time and date will not be considered timely. Faxed applications will not be accepted. If you have not received notification regarding the status of your application within two weeks of the closing date, please notify Human Resources. Applicants are responsible for promptly notifying the Human Resources Department of any change of address and/or telephone number. NOTE: Phelan Piñon Hills Community Services District’s hours of operation are as follows: Monday–Friday 8:00 a.m. to 5:00 p.m. except certain holidays.
EXAMINATION: The Phelan Piñon Hills Community Services District reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in successive parts of the selection process consisting of one or more of the following:
PROTEST PROCEDURE: In order to challenge any phase of the recruitment process, a letter must be directed to the Human Resources Department and received no later than four (4) working days following the date you received notification of the results of any action taken. Any protest must include rationale to support the protest. You will receive a response in writing of any action taken with regard to the final decision.
ADA ACCOMMODATION: Individuals with disabilities who require accommodation in the application or testing process must provide, at time of application, documentation from a qualified authority of the need for accommodation.
EXAMINATION: The Phelan Piñon Hills Community Services District reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in successive parts of the selection process consisting of one or more of the following:
- A written examination of technical knowledge, skills, and abilities.
- A technical oral examination of education, experience, training and personal suitability for the position will be evaluated by appearance before an interview board.
- A performance examination for demonstration of technical and manual skills (i.e., equipment operation, software & application usage).
- A supplemental questionnaire for measurement of education, experience, and training.
PROTEST PROCEDURE: In order to challenge any phase of the recruitment process, a letter must be directed to the Human Resources Department and received no later than four (4) working days following the date you received notification of the results of any action taken. Any protest must include rationale to support the protest. You will receive a response in writing of any action taken with regard to the final decision.
ADA ACCOMMODATION: Individuals with disabilities who require accommodation in the application or testing process must provide, at time of application, documentation from a qualified authority of the need for accommodation.
Part-Time Regular Employee Benefits
SALARY: Employees typically start at the minimum salary range, however may be placed within the position’s salary range according to their education, experience, and performance. The District does not apply COLA to individual salaries; salaries are only increased as the result of a promotion or merit increase. Merit is based on the employee’s performance evaluation and the allowable percentage is determined by the District’s Board of Directors annually.
VACATION: Paid vacation is based on years of service and hours worked. 0-48 months: 0.0385/hour; 49-108 months: 0.0577/hour; 109-241 months: 0.0769/hour. Employees are not eligible to use vacation benefits until one year of service is completed, however vacation will accrue during the first year.
SICK LEAVE: Beginning with the date of employment, sick leave accrues at 1.85 hours per pay period.
HOLIDAYS: An average of 44 holiday hours per year.
MEDICAL/DENTAL/VISION INSURANCE: Not eligible.
LIFE INSURANCE: Not eligible.
RETIREMENT: CalPERS; the District does not participate in Social Security for regular employees. All new, regular, employees will be classified as either Tier II or PEPRA. New hires are eligible for Tier II CalPERS if they participated in a reciprocating retirement program within six months of starting with the District. Retirement Formula: Tier II is 2% @ 60; PEPRA is 2% @ 62. EPMC: Tier II is 7%; PEPRA is 0%.
LONG TERM DISABILITY: Not eligible.
OTHER BENEFITS: Employee Assistance Program, Education & Training Program, Short-Term Disability, CalPERS 457 Supplemental Retirement (optional)
VACATION: Paid vacation is based on years of service and hours worked. 0-48 months: 0.0385/hour; 49-108 months: 0.0577/hour; 109-241 months: 0.0769/hour. Employees are not eligible to use vacation benefits until one year of service is completed, however vacation will accrue during the first year.
SICK LEAVE: Beginning with the date of employment, sick leave accrues at 1.85 hours per pay period.
HOLIDAYS: An average of 44 holiday hours per year.
MEDICAL/DENTAL/VISION INSURANCE: Not eligible.
LIFE INSURANCE: Not eligible.
RETIREMENT: CalPERS; the District does not participate in Social Security for regular employees. All new, regular, employees will be classified as either Tier II or PEPRA. New hires are eligible for Tier II CalPERS if they participated in a reciprocating retirement program within six months of starting with the District. Retirement Formula: Tier II is 2% @ 60; PEPRA is 2% @ 62. EPMC: Tier II is 7%; PEPRA is 0%.
LONG TERM DISABILITY: Not eligible.
OTHER BENEFITS: Employee Assistance Program, Education & Training Program, Short-Term Disability, CalPERS 457 Supplemental Retirement (optional)
Employment Information
MEDICAL STANDARDS: Applicants will be required to pass a medical examination and drug test prior to appointment for employment. Failure to meet medical standards may result in withdrawal of appointment.
DIRECT DEPOSIT: All new hires are eligible to enroll in the direct deposit program.
IMMIGRATION LAW: Prior to employment, applicants will be required to provide necessary documentation to verify proof of legal residence entitling them to work in the United States, as required by the Immigration and Reform Act of 1986.
INTRODUCTORY PERIOD: All regular employees must satisfactorily complete a one-year introductory period.
DMV PRINTOUT: The District will obtain a DMV check on all regular employees.
DRUG AND ALCOHOL TESTING: Applicants who are considered for hire must submit to and pass drug and alcohol testing prior to appointment. Some classifications are subject to ongoing random drug and alcohol tests in accordance with District policy and/or State and Federal laws.
BACKGROUND TESTING: Applicants who are considered for hire must submit to and pass a background screening prior to appointment.
DIRECT DEPOSIT: All new hires are eligible to enroll in the direct deposit program.
IMMIGRATION LAW: Prior to employment, applicants will be required to provide necessary documentation to verify proof of legal residence entitling them to work in the United States, as required by the Immigration and Reform Act of 1986.
INTRODUCTORY PERIOD: All regular employees must satisfactorily complete a one-year introductory period.
DMV PRINTOUT: The District will obtain a DMV check on all regular employees.
DRUG AND ALCOHOL TESTING: Applicants who are considered for hire must submit to and pass drug and alcohol testing prior to appointment. Some classifications are subject to ongoing random drug and alcohol tests in accordance with District policy and/or State and Federal laws.
BACKGROUND TESTING: Applicants who are considered for hire must submit to and pass a background screening prior to appointment.
