FOR IMMEDIATE RELEASE
Don Bartz, General Manager
PHELAN, Calif. (May 14, 2020) – Over the past eight weeks, the District has continued to provide customer service over the phone, internet, and drop box, and has taken measures, such as closing the office lobby to the public, to ensure the health and safety of District staff and customers. By taking these measures, the District’s staff has remained healthy and ready to serve customers.
Beginning May 18, 2020, the District office will reopen to customers with social distancing measures in place. Only one customer will be allowed in the office lobby at a time with markings every six feet for those in line outside. Face coverings are recommended and those who are ill should not visit the office as all essential services can be attended to electronically or through the drop box. To encourage online and phone payments, and to minimize visitors to the office, the $2 credit card convenience fee will continue to be waived for payments made online and over the phone. Customers may still use the drop box to drop off paperwork and payments as well. All late fees and disconnections are temporarily suspended through at least the end of May.
“The safety and health of our customers and staff remain the top priority at this time,” stated Don Bartz, General Manager. “As long as social distancing is being observed, and our staff continues to remain healthy, we will keep our office lobby and parks open. However, we are ready to adjust if necessary should the County of San Bernardino’s guidelines change.”
Phelan Park reopened on a limited scale on April 28, 2020. Piñon Hills Park remains closed while it undergoes repairs. Additionally, all District community and senior centers remain closed through at least the end of May. However, the District’s farmers market is open and the District is continuing to hold board and committee meetings to conduct essential District business. As a result of the Governor’s Executive Order N-29-20, members of the board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may watch and participate electronically in the meetings via Zoom or telephone conference. Due to the Executive Order to stay home and limitations on public gatherings, in person participation at meetings is not allowed at this point in time.
For more information, contact PPHCSD staff at 760-868-1212